July 28, 2025
3 min read

HR Employee Change Request Automation

Transforming Employee Change Request (ECR) processes with automated efficiency
Our client

Our client is a large precious metals enterprise with a vision to inspire excellence in their industry and shape its future through the innovation, expertise and values of their people.

Challenge

Inefficient and risk-prone paper-based ECR process

Our client’s Human Resources (HR) department relied on a paper-based Employee Change Request (ECR) process, which had created inefficiencies and security risks.  

Managers were often uncertain about required information, resulting in incomplete or incorrectly approved ECRs. This delayed processing and left sensitive employee data unsecured while corrections were made. A digital, automated solution was needed to streamline approvals, improve data security, and enhance process visibility.​

Solution

Simplified and automated workflows

ProcessPath came on board with an approach rooted in collaboration and human-centric design.

We developed an intuitive model-driven Power Platform app to digitise and automate the ECR process using built-in business workflows.  

The app ensures managers only see relevant fields based on their role, reducing errors and inconsistencies. Automated workflows assign ECRs to the appropriate approvers, who can review and action requests directly within the app.  

This streamlined approach simplifies the process while maintaining compliance with internal approval structures.

Value delivered

Improved accuracy, security, and process visibility

The solution eliminated manual inefficiencies, providing HR with greater visibility over the process. By securing sensitive employee data and ensuring ECRs are correctly submitted and approved, our client has improved accuracy, efficiency, and security in managing employee changes.​

Kickstart your automation journey with PathWays
PathWays helps you assess your current maturity in low-code development and crafts a tailored strategy for your Power Platform journey. Underpinned by best practice architecture, pragmatic governance, and a fit-for-purpose operating model, Pathways establishes a clear and actionable roadmap to success.
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